Process Mapping

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Process Mapping

Are you experiencing any of these problems?

Achieve strategic goals

Not achieving strategic goals

Targets

Not achieving revenue or cost efficiency targets

Company growth

Below industry average company growth

Clear roles and responsibilities

Lack of clear roles and responsibilities

Formal processes

The perception that the company doesn't have formal processes

How do we do this?

STEP 1:
Find the gaps in the status quo

VizPro Logo
 

VizPro® 

​Telling the story of exactly how something works, with pictures. That is VizPro Visual Process Map. It is an image-rich storyboard that defines and unpacks the details of a process. Describing your process is describing your reality, knowing who needs to do what, when and how. 

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STEP 2:
Unpack the processes that need to change

BDM logo
 

Business Destination Map®

​An image-rich storyboard of your goals, and what needs to happen to attain them. Without good execution, strategy is only a plan, an intention. Developing a strategy is easy. Executing it is the problem.​

BRIDGE the Strategy-to-Execution gap with a Business Destination Map®.

SHORT ON TIME?

Business X-Ray logo
 

Business X-Ray

Short on time? Skip the BDM® and do a Business X-Ray:  In only 90 minutes unpack the value chain of your business and identify exactly which areas need improvement with a set of prioritized activities to make that improvement happen.

If so, then you need Process Mapping

The value of Storyboards

The value of storyboards
The value of storyboards
The value of storyboards

The Challenge

  • The company was growing rapidly with staff based across continents

  • Process know-how was in the heads of a small group of subject matter experts

  • New staff members needed to be onboarded rapidly in “our way” of doing things

  • Teams needed to align on hand-over and sign-off controls

  • Needed to standardise processes across regions

 
Case study: what we did

What we did

  • Held a workshop with senior management to map the value-chain, identified process areas to be mapped

  • Conducted a series of process storyboarding workshops to document process, introduce controls and standards

  • Created a framework showing all critical elements of the operations, from client prospecting to delivery and service

 
Case study: the outcome

The Outcome

  • The client facing operational processes were documented in storyboard format using VizPro®

  • Aligned on standards, inputs, outputs and sign-off points in processes

  • Clearly articulating hand-offs between processes

  • A framework, supported by detail process storyboard of the client facing operations enabling quick onboarding for new staff and setting clear standards for all to follow – all picture based without lengthy documents to read!

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